FAQ
Find answers to our most frequently asked questions.
📦 Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping (FREE): 3-5 business days
- Express Shipping ($5): 1-2 business days
All orders are processed within 24 hours on business days.
Do you ship to all US states?
Yes! We ship to all 50 states, including Alaska and Hawaii. Additional shipping time may apply for these locations.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package directly on our website or through the carrier's website.
What if my package is lost or damaged?
Contact our customer service immediately at contact@noviantis-nail.com. We'll work with the shipping carrier to locate your package or send a replacement if necessary.
Do you offer international shipping?
Currently, we only ship within the United States. We're working on expanding internationally soon!
🔄 Returns & Warranty
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
How do I return?
Contact our support team at contact@noviantis-nail.com
Receive your return authorization number (RMA)
Pack the item securely in its original packaging
Ship it back using the prepaid label we provide
What condition does the product need to be in for returns?
The nail printer should be in its original condition with all accessories, manuals, and packaging. We understand you need to test it, but excessive use may affect your refund eligibility.
When will I receive my refund?
Once we receive and inspect your return (typically 5-7 business days after you ship it), we'll process your refund. It will appear in your account within 3-5 business days.
Is there a warranty?
Yes! with a 2-year manufacturer's warranty covering defects in materials and workmanship.
💰 Orders & Payment
What payment methods do you accept?
We accept:
- All major credit cards (Visa, Mastercard, Amex, Discover)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Is my payment information secure?
Yes! We use SSL encryption and never store your credit card information. All payments are processed through secure, PCI-compliant payment processors.
Can I cancel or modify my order?
You can cancel or modify your order within 1 hour of placing it. After that, please wait for delivery and use our 30-day return policy if needed.
Do you offer discounts?
Sign up for our newsletter to receive exclusive discounts and early access to sales! We also offer bundle deals and seasonal promotions.
📞 Customer Support
How do I contact customer service?
Email: contact@noviantis-nail.com
Live chat: Available on our website Mon-Fri 9am-6pm EST
Response time: Within 24 hours
Where can I buy replacement parts and ink?
All accessories and replacement parts are available on our website under the 'Shop Accessories' section.
I'm having issues not listed here. What should I do?
Please reach out to our support team! We're here to help and ensure you have the best experience.
Still have questions?
Don't hesitate to contact us at contact@noviantis-nail.com. We're here to help you create beautiful nails! 💅✨